Frequently Asked Questions

Everything you need to know about your building and renovation projects.

What are your standard delivery times for bulk materials?

Standard delivery for bulk items such as timber and cement typically takes 3-5 business days. Local deliveries within a 20-mile radius of our distribution centers may qualify for next-day service.

Can I return unused building supplies?

Yes, we accept returns on most unused and undamaged items within 30 days of purchase. Please note that custom-cut timber, tinted paints, and special-order items are non-refundable.

Do you offer trade discounts for contractors?

Absolutely. Licensed contractors and trade professionals can apply for an ARM Pro Account to access tiered pricing, credit lines, and dedicated account management.

How do I track my heavy equipment shipment?

Once your order is dispatched, you will receive an email with a tracking link and the contact details of the freight carrier handling your delivery.

Are your timber products sustainably sourced?

Yes, ARM Building Supplies is committed to sustainability. All our timber products are FSC or PEFC certified, ensuring they come from responsibly managed forests.

What payment methods do you accept?

We accept all major credit cards, PayPal, and bank transfers. For large-scale commercial projects, we also offer flexible financing options through our partner lenders.